Thursday, September 11, 2008

Stand up and deliver, Sir!

To :
(Kind attention Shri Sri K.N. Prasad, DE(PG), O/o GMTD, Dhanbad)

Dear sir,

I am a consumer of BSNL landline phone service residing in ****** Steel City, Sector-IV, Quarter no. ****. I have a landline connection with telephone number 06542-****** and consumer no. 98060475. Since May.2008 I have not been receiving my telephone bills at my residence. For the bill dated 11/05/2008, I had downloaded the bill from your web address and deposited the bill amount. However, now the link on that page for Dhanbad SSA ( too has stopped working for the past two months. Since I did not receive my bill dated 11/07/08 on time and neither could I download it from the internet, I was waiting for the bill to eventually arrive and pay with late fine. But it never arrived, and this morning outgoing calls from my number has been temporarily suspended. On contacting the local exchange, I was informed that it was the local SDO’s responsibility to ensure delivery of bills, in which there was a failure for whatever reasons. I was directed to collect the duplicate bill from their office and deposit. This is a very inconvenient situation for me as I will now have to waste time and effort on collecting a duplicate bill. Moreover, I apprehend repetitions of this incidence in future.

Having understood that BSNL has little or no control over timely delivery of telephone bills, I would like to request you to henceforth kindly arrange to e-mail me my landline telephone bill at the following mail ID : ********** . This will help avoid a lot of harassment to a loyal consumer and ensure my peace of mind. Thanking you,

Yours sincerely,

(Partha Protim Chakrabarty)

Frankly, I don't believe for a moment mundane affairs like this should be put on a blog. Neither do I expect anybody to read through the long-winded grievance. It's just that I've got a good feeling about this. I remember my earlier panga-s with behemoth PSU corporations. Both these cases were marked with phenomenal and completely unlikely success since I decided to ditch the old world route and use electronic media. And in both cases success arrived after I posted them on zis here blog. Yes, I know this is mere correlation not causation, but for me it has become like the pale blue shirt I used to wear to interviews.

This time around it's Gormint machinery I'm up against, so I'm keeping fingers crossed.

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